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Frequently Asked Questions
Camping at Twin Lakes France
Welcome to Twin Lakes France! We want your stay to be as stress-free as possible, so here are some handy answers to frequently asked questions. Whether you're about our amenities, local attractions, or check-in procedures, we’ve got you covered If you have any additional questions, feel free to reach out!
Booking & Payment
Q. What are the requirements for making a reservation?
A: The person making the reservation must:
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be at least 18 years of age
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Minors must be accompanied by their legal guardian.
Q. How do I check availability?
A: You can check if we have availability by putting your dates into the BOOK NOW section on the website. If your dates are unavailable please contact us at bookings@twinlakesfrance.com to see if we can accommodate you.
Q. How do I pay?
A: You will pay the full amount once you make your reservation. Payment is made online and you will receive a confirmation email once you have completed the booking.
Q. What if I haven't received my confirmation email?
A: Please check your mailbox for junk mail. If you have not received anything, we invite you to make a request so that we can send you the documents by email: bookings@twinlakesfrance.com
Q. How do I cancel my reservation?
A: Guest who need to cancel a booking should contact us as soon as possible.
When booking a stay at Twin Lakes France, it is important to understand the terms and conditions regarding refunds. If you need to cancel your stay and request a refund, you must send an email to bookings@twinlakesfrance.com at least 48 hours before your scheduled arrival time. This will ensure that you are eligible for a refund. However, if you contact Twin Lakes France within 48 hours of your scheduled arrival time, you will not be eligible for a refund. It is important to keep this policy in mind when making your travel plans and to contact Twin Lakes France as soon as possible if you need to cancel your stay.
If you cancel 48 hours before your stay we will deduct the commision from the booking company from your overall total. for example if you pay 25€ for your booking you will be refunded 25€ - 0.63€ booking commision = 24.37€ (pitch up customers will also have 15% taken off for their commision.)
Customers must pay the entire cost of their stay at the time of the reservation.
Twin Lakes France are not liable for refunds or expenses you incur in the event they are prevented from fulfilling your Booking as a result of circumstances beyond their control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events ("Force Majeure"). We recommend that you have adequate holiday insurance in place to cover this.
If you expect to have a late or delayed arrival, please take the courtesy to communicate with the Park so that they can make any necessary arrangements to receive you.
Q. Is it possible to reserve a specific location?
A: Upon arrival, we will show you all the available emplacements and you will be able to choose your location. We do not reserve specific emplacements. We will try our best to place larger parties next to each other but cannot guarantee it.
Q. What is included in the price of the camping?
A: At Twin Lakes France, we like to make your booking experience as easy as possible and that includes the price. Our tariffs include;
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One 10m by 10m emplacement, they are not separated by hedges. Each emplacement is marked with a letter and we will show you your boundaries.
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Electric (if you have selected an electric emplacement)
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WIFI on our main camping field
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Fishing
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Up to two dogs
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Up to 5 people on the emplacement
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Use of facilities including Swimming Pools
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Water from a water point
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Washing up facilities
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Chemical toilet drop
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Toilets & showers
Q. Do I need to make a reservation?
A: If you are planning a trip to Twin Lakes France between March - June or September - November then you do not necessarily need to make a reservation, however we would prefer you to make the reservation on our website as soon as you make the decision to stay with us. However, we understand that if you are on an adventure with no plans this may not happen, but please can you ring us to ask if we have availability for the day and to let us know your arrival times on the day of your stay.
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If you are travelling in July and August then you will need a reservation as we cannot guarantee will will have a space if you just turn up without contacting us first.
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Preparing for your arrival
Q. What are the check in and check out times?
A: Check in is from 2pm - 7pm on the date of your arrival. If you are delayed please contact us ASAP by phone 06 61 05 17 20. Check out is 10am on the day of your departure. Late check out may be available - please speak to a member of staff to find out if late check out is available.
Q. How do I check in?
A: If you have made a booking online, we do not require any more information from you. On arrival, please press the doorbell at the barrier and a member of staff will come and greet you and show you to your emplacement. If you have not made a booking, we will require you to complete a booking form on arrival and pay the full amount.
Camping Checklist
Some general information of what you might need on your trip to Twin Lakes France
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You will need a European pin plug to access our electric. The electric is 10amps.
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If you need to empty your waste, you may need a trolley to transport the cassette across the campsite.
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BBQs are allowed but are not allowed to be on the ground.
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Dogs are allowed but must be kept on a lead at all times.
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We do not rent out fishing equipment, you will need to bring your own equipment. Please see our fishing page to find out more information.
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It may be handy to bring along some mosquito spray for the evenings.
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While we have lighting on the camping field, it might be helpful to bring a torch to help navigate to the toilets and bar at night. ​
